North Carolina Orders: 6.75% NC State Sales Tax is added to orders billing and/or shipping to a North Carolina address.
US Orders weighing 15.9 ounces or less will be shipped via the U.S. Postal Service regular First Class Mail. U.S. Orders weighing more than 15.9 ounces will be given the option of shipping either U.S. Postal Service Priority Mail, UPS SurePost or UPS Ground (home delivery). If UPS Ground is chosen, a physical address must be provided as the shipping address. If you only have a U.S. P.O. Box address, you must choose to have the order shipped via UPS SurePost (UPS takes the order from our door to your local post office; the postal service takes care of getting it to you).
If you do not have a mail receptacle at your physical address, or if you experience any problems receiving your U.S. Mail, please choose UPS Ground as the shipping method and provide a physical address as the shipping address.
International orders (outside of the U.S.) will be sent via the U.S. Postal Service International Mail or via FedEx International Mail Service. Customers must pay applicable sales tax, duty and customs charges. Your local government determines and collects these duty and customs charges.
Contacting the FLY Shop: If you have questions about your order, our products, or shipping and handling, please contact us via the preferred method of email by clicking on the "Contact Us" link located in the left-hand margin of the FLYSHOP pages; this link will take you to a form email for you to complete and send directly to the FlyShop (please do not use this email address for questions regarding the FlyLady system and methods, or regarding email memberships and subscriptions - thanks!). A secondary method of contact is via telephone at 828-877-6482.
Return Policy: Please view our Return Policy on our Terms and Conditions page.