This website and the membership email messages are provided for your information and enjoyment, and we hope you enjoy using them. Please browse the website and make use of its various features. We encourage open, honest, and respectful communication between all our members. Be aware, however, that your use of the website and membership email messages is subject to the following terms and conditions. If you do not agree to these terms and conditions, do not use this website and do not register as a member.
The opinions and views expressed by the members do not necessarily represent those of FlyLady and Company, Inc. FlyLady and Company, Inc., does not verify, endorse, or vouch for the content in the material posted by members.
Although FlyLady and Company, Inc. may from time to time monitor and review discussions, chats, postings, or other transmissions to its websites, FlyLady and Company, Inc. is under no obligation to do so and assumes no responsibility or liability arising from the content or for any error, defamation, libel, slander, omission, falsehood, obscenity, or pornographic, illegal, or profane material, or material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. FlyLady and Company, Inc. reserves the right to delete or edit any postings that do not, in our sole discretion, meet the Terms & Conditions of this website. FlyLady and Company, Inc. will cooperate with any law enforcement authorities or court order requesting or directing FlyLady and Company, Inc. to disclose the identity of anyone posting any such material or information. FlyLady and Company, Inc. may also disclose such information if it has a good faith belief that such disclosure is necessary to protect the rights, property, or personal safety of FlyLady and Company, Inc., its employees, its members, or the public.
General Return Policy
All of our products have a one year warranty from the original purchase date (with the exception of time-sensitive products, such as Calendars or discontinued items). Prior to returning any of our products to us for exchange or refund, we ask that you please email us at Orders@FlyLady.net. We will need to locate the original order; therefore, please include in the email as much of the following information as possible: the date of the order, the method of payment, how the order was placed (mail, fax, internet, telephone, etc.), the name and shipping address on the order and order number (if applicable). Also, please include the reason for the return, and whether you are requesting a refund or an exchange. In the event of a request for refund, FlyLady and Company, Inc. will refund the price of clean, salable items only, returned in their original box or packaging. Please note that shipping, handling and return postage are not refundable. Our return address is FlyLady and Company, Inc., 132 Commerce Street, Brevard, NC 28712.
If you received a faulty item or faulty part of an item and want to exchange it for the same item or part, please email us first at Orders@FlyLady.net to request replacement instructions. In most instances, the exchange can be made without the necessity of returning the faulty item or part to us; however, please do NOT DISCARD the faulty item or part without our express permission. Once the exchange has been processed by us, please allow approximately two weeks for domestic deliveries and four weeks for international deliveries.